Dunkin'
2866 Columbus Street, Ottawa, IL 61350
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Google ReviewsThe drive thru is a wrap around which saves traffic on the street bit just don't hit the curb with your car..its tight.
Long waits. Staff acts annoyed to wait on you when they finally acknowledge you. Prices keep rising. It's $10 for iced cofee and a bagel. They don't even fill your coffee all the way. When your drink and food are ready they just set it on the counter and walk away. You have to figure out if it's yours. They seem to fill drive thru orders before in store. The drive through is always wrapped around the building. The parking lot layout makes no sense. Today around 9AM the front doors were locked. 6 angry customers were all waiting and said no one would open the doors. What has happened to this company?? They seem to have plenty of staff but service keeps getting worse. They were better in the old days with a wall full of donuts and only 2 staff. It's too bad all the bakeries and coffee shops around here have closed.
I only get drive through but I love this Dunkin. Everything always tastes great and everyone at the window is always so darn nice. Today they caught me off guard offering a pup cup for my doggo in the car. Thanks!
I love getting coffee quite often but the longer and longer i have to wait for them the less and less i have the patience for it all together shouldnt take 20 mins of sitting at the second window for 2 coffees and then 3 cars following us get there items
Absolutely love this location!!! The employees are great here!!! The manager that runs the place when he works is awesome my coffee is always on point when he makes it freaking love it!!! They keep the place clean, they are quick, I can't complain even when's its busy they have that line moving!!! It's all about location and this is the spot!!!!
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